Illusion Lockets


We accept all major credit cards

Questions and Answers about Illusion Lockets

MENU

Home Page

Wood Lockets with Butterfly

Acrylic Lockets with Butterfly

Wood Lockets No Butterfly

Acrylic Lockets No Butterfly

Gold & Silver Lockets

Lockets with Cross & Fish

Cremation Ash Lockets with Secret Compartments

Lockets with Unique Designs

Silver Lockets

Necklaces

F A Q

Testimonials

About Us

 E-mail:

 

Gift Box

Each locket includes:
A Beautiful Gift Box
Picture Punch
Double Sided Tape
Instructions
Certificate of Authenticity


 

Warning: This locket contains magnets and may have an effect on the operation of a pacemaker, implantable cardioverter defibrillator or similar device. Consult with your physician before wearing if you have one of these devises.

1. I would like to make a locket to give as a gift. Do you have any plans or kits that contain the internal hardware that I could buy to make one myself?

I am sorry but I donít give out plans or sell internal hardware. To make this design of locket requires a CNC milling machine and custom fixtures. A typical person would just not be able to make one so I donít sell kits or drawings.

2. I would like to buy one of your lockets but they are too expensive for me. Why do they cost so much?

These lockets are not mass produced. Each locket is handmade and involves many hours of labor and requires machining time on expensive CNC milling equipment. Most of the internal parts are custom made. Each locket contains 29 parts that must be fabricated and precisely assembled into position. A locket with inlayed gold or silver butterflies contains 43 parts.

3. How do I install my own pictures in the locket?
 

Each locket sold comes with detailed instructions (mostly pictures) of exactly what to do. No tools are required. It is simple process to install your own pictures. The locket comes with everything you need except for your pictures. Included in the shipment is a custom picture punch to punch your pictures to the exact size to fit into the locket and tape to stick to the back of your pictures to the locket. Download picture installation instructions HERE.

4. How do I get my pictures sized to fit into the locket?

Most photo software allows you to change the size of your pictures or you can take your digital image to a store like Walmart to have it reduced or enlarged to fit. The picture punch acts as a great frame to check the size of the photo and see how it will look in the locket. If you have a color printer and want to print the photo's yourself on 4" x 6" photo paper you can Download a MS Word document to paste your pictures into to size them correctly HERE.

5. Will the locket get damaged if it gets wet?

I send all the wood off to be stabilized (Injected with plastic) so that it is basically water proof. So the locket wonít be damaged if it gets wet but the pictures inside it will not do well.

6. How long will the lockets last and do they break easily?

The lockets are heirloom quality and should last for generations. The design is very strong and robust. All of the rotation mechanisms in our lockets are made of metal. You can twist and open the lockets all you want without fear of them breaking, wearing out or becoming loose. We have been selling these lockets for over 7 years and with over 3000 sales they have proven to be very robust and reliable. We stand behind them with a 2 year warranty and they should last for generations. You can buy our lockets with confidence knowing that they will not break and are proven in the field.   

7. What are the dimensions of the lockets?

Style

Oval

Slim

Thin

Height

1.4"

35.5 mm

1.4"

35.5 mm

1.4"

35.5 mm

Width

0.83"

21 mm

0.7"

17.8 mm

0.7"

17.8 mm

Thickness

0.6"

15.2 mm

0.6"

15.2 mm

0.45"

11.4 mm

Picture Diameter

0.51"

13 mm

0.51"

13 mm

0.36"

9.1 mm

The hole dia. in the bail is 0.16 inches (4 mm) to accept most necklace sizes.

8. What does the number under the locket picture mean?

Each locket is unique and we engrave the serial  number of the locket under the picture.  We take pictures of every locket so that you can see the fit and finish of the exact locket you are buying. 

9. What is your return policy?

We accept returns for credit towards a different locket within 14 days provided the locket was not worn and is in new condition. (We extend this for Christmas gifts or special cases to 7 days after the gift was received.) The buyer is responsible to pay all of the shipping charges. So please be sure of your purchase prior to buying. (Since the buyer selects what type of bail is glued into the locket it is difficult for us to resell the lockets with bails glued in.) We will also accept the locket back for a refund minus a 15% restocking fee.

10. Do you ship to all countries?

We ship to all countries that have a reliable postal system and that we are able to ship to.

11. What shipment method do you use and how much do you charge?

We ship USPS priority mail for orders within the US for $10.00. (We have an express mail option for $25 that you can select during check out.) International orders are shipped USPS international express for $60.00. We have a FedEx international option for $100.00 to most countries. It is called "International Expedited" at checkout. If the governmental postal system is not reliable in your country we recommend you select this option at check out. Please email us your telephone # for the FedEx option. We will email you the tracking information when the locket is shipped.

12. How quickly do you ship?

We normally glue the bail in place the day the order is received and ship the locket the next day. Sometimes we are not available and there can be a delay in shipments.

13. How long does it take to get the locket?

For orders within the US shipped by priority mail the post office claims 2 to 3 days although this is not guaranteed. For shipments by USPS express international mail the post office claims 3 to 5 business days. (In many cases it seems to take longer than this since it depends on your country's postal system and the package can be delayed in customs.) If you live outside of the US you should allow 1 to 2 weeks and track the package if it has not been delivered within 1 week. Packages shipped by "International Expedited" (FedEx) arrive in less than one week.

14. If I live outside the US will there be import taxes that I need to pay to collect the locket?

Yes, we have been told that if you live in the UK, Europe, Canada, India, and some South American countries you will have to pay Import VAT and a 'Clearance Fee' when you pick up the locket at the post office. Our understanding is this is about 25% of the purchase price. Other countries may also have fees. Please check with your country's customs office to determine what these additional costs will be prior to buying.

15. Will you show a lower value for the locket on the customs form so I don't have to pay as much import tax on international shipments?

We do not mark merchandise below value or mark items as "gifts" - US and International government regulations prohibit such behavior. 

16. I live outside the US and you shipped my locket 10 days ago and I have not received it yet. Can you check on it?

We have heard of several cases where the locket is waiting to be picked up and customer is never notified. When we ship the locket we will send you a USPS tracking #. Go to: www.usps.com  click on "track and confirm" and enter the tracking information. This will show you the same information we get. If the locket is in customs you need to call your post office and give them the tracking # and they will give you instructions about how to get it.