locket contains magnets and may have an
effect on the operation of a pacemaker,
implantable cardioverter defibrillator or
similar device. Consult with your physician
before wearing if you have one of these
1. I would
like to make a locket to give as a gift. Do
you have any plans or kits that contain the
internal hardware that I could buy to make
I am sorry but I donít give out plans or
sell internal hardware. To make this design
of locket requires a CNC milling machine and
custom fixtures. A typical person would just
not be able to make one so I donít sell kits
I would like to buy one of your lockets but
they are too expensive for me. Why do they
cost so much?
lockets are not mass produced. Each locket
is handmade and involves many hours of labor
and requires machining time on expensive CNC
milling equipment. Most of the internal
parts are custom made. Each locket contains
29 parts that must be fabricated and
precisely assembled into position. A locket
with inlayed gold or silver butterflies
contains 43 parts.
How do I install my own pictures in the
Each locket sold comes with detailed
instructions (mostly pictures) of exactly
what to do. No tools are required. It is
simple process to install your own pictures.
The locket comes with everything you need
except for your pictures. Included in the
shipment is a custom picture punch to punch
your pictures to the exact size to fit into
the locket and tape to stick to the back of
your pictures to the locket. Download
picture installation instructions
How do I get my pictures sized to fit into
Most photo software allows you to change the
size of your pictures or you can take your
digital image to a store like Walmart to
have it reduced or enlarged to fit. The
picture punch acts as a great frame to check
the size of the photo and see how it will
look in the locket. If you have a color
printer and want to print the photo's
yourself on 4" x 6" photo paper you can
Download a MS Word document to paste your
pictures into to size them correctly
Will the locket get damaged if it gets wet?
I send all the wood off to be stabilized
(Injected with plastic) so that it is
basically water proof. So the locket wonít
be damaged if it gets wet but the pictures
inside it will not do well.
How long will the lockets last and do they
The lockets are heirloom quality and should
last for generations. The design is very
strong and robust. All of the rotation
mechanisms in our lockets are made of metal.
You can twist and open the lockets all you
want without fear of them breaking, wearing
out or becoming loose. We have been selling
these lockets for over 7 years and with over
3000 sales they have proven to be very
robust and reliable. We stand behind them
with a 2 year warranty and they should last
for generations. You can buy our lockets
with confidence knowing that they will not
break and are proven in the field.
What are the dimensions of the lockets?
The hole dia. in the bail is 0.16 inches (4
mm) to accept most necklace sizes.
What does the number under the locket
Each locket is unique and we engrave the
serial number of the locket under the
picture. We take pictures of every locket
so that you can see the fit and finish of
the exact locket you are buying.
9. What is your
returns for credit towards a different
locket within 14 days provided the locket
was not worn and is in new condition. (We
extend this for Christmas gifts or special
cases to 7 days after the gift was
received.) The buyer is responsible to pay
all of the shipping charges. So please be
sure of your purchase prior to buying.
(Since the buyer selects what type of bail
is glued into the locket it is difficult for
us to resell the lockets with bails glued
in.) We will also accept the locket back for
a refund minus a 15% restocking fee.
Do you ship to all countries?
We ship to
all countries that have a reliable postal
system and that we are able to ship to.
11. What shipment method do you use and how
much do you charge?
USPS priority mail for orders within the US
for $10.00. (We have an express mail option
for $25 that you can select during check
out.) International orders are shipped USPS
international express for $60.00. We have a
FedEx international option for $100.00 to most
countries. It is called "International
Expedited" at checkout. If the governmental
postal system is not reliable in your
country we recommend you select this option
at check out. Please email us your telephone
# for the FedEx option. We will email you
the tracking information when the locket is
12. How quickly do
We normally glue
the bail in place the day the order is
received and ship the locket the next day.
Sometimes we are not available and there can
be a delay in shipments.
13. How long
does it take to get the locket?
within the US shipped by priority mail the
post office claims 2 to 3 days although this
is not guaranteed. For shipments by USPS
express international mail the post office
claims 3 to 5 business days. (In many cases
it seems to take longer than this since it
depends on your country's postal system and
the package can be delayed in customs.) If
you live outside of the US you should allow
1 to 2 weeks and track the package if it has
not been delivered within 1 week. Packages
shipped by "International Expedited" (FedEx)
arrive in less than one week.
If I live outside the US will there be import
taxes that I need to pay to collect the
have been told that if you live in the UK,
Europe, Canada, India, and some South
American countries you will have to pay Import VAT and a
'Clearance Fee' when you pick up the locket
at the post office. Our understanding is
this is about 25% of the purchase price.
Other countries may also have fees. Please
check with your country's customs office to
determine what these additional costs will
be prior to buying.
15. Will you show a lower value for the
locket on the customs form so I don't have
to pay as much import tax on international
We do not mark
merchandise below value or mark items as
"gifts" - US and International government
regulations prohibit such behavior.
16. I live outside the US and you shipped my
locket 10 days ago and I have not received
it yet. Can you check on it?
We have heard of several cases where the
locket is waiting to be picked up and
customer is never notified. When we ship the
locket we will send you a USPS tracking #.
click on "track and confirm" and enter the
tracking information. This will show you the
same information we get. If the locket is in
customs you need to call your post office
and give them the tracking # and they will
give you instructions about how to get it.